Tesco Self-Service Tills a disaster!
The local Tesco Express has recently installed automated barcode scanners/tills. They, however, have big issues for the most commonly bought item in this type of shop, namely, booze! Worst case scenario is 6 cans of beer held together by those handy plastic rings...
1. Go up to self-service till with handy 6-pack dangling elegantly from one finger.
2. Press Start button.
3. Scan edge of first can while holding the 6 can unit, intending to do so 6 times (well, 6 identical items...?).
4. Item is alcohol, you need staff approval. Where are the staff? You are left standing there with fingers quickly freezing against cans from chilled section...
5. Staff member arrives, types in code, goes away again.
6. Attempt to scan first can second time. Annoying voice tells you that you have not put item 1 down yet (some weighing scale in the unit, I presume). You tell annoying voice that you can't as all 6 cans are attached to each other. You realise you are talking to a machine that can't hear you.
7. Try to go through the on-screen menu to enter multiple items like they can do in "real" tills.
8. Realise you can't. Machine reminds you you haven't put item 1 on the till yet. You tell machine where to stick its suggestion.
9. Try putting all 6 cans on till so it thinks you've added an item, then lift them up again to scan second can.
10. Machine tells you not to remove 1st item. You tell machine to *&^% off. Machine refuses to be drawn into an argument.
11. Staff member notices (after 2 minutes) that you are becoming more and more irate.
12. You ask staff member if you can enter multiple identical items. You are told "No. You have to take the cans apart and scan each one, before putting it on the pressure pad".
13. You mention that the plastic connecting yoke was really handy and saved you having to carry 6 loose cans out the door while trying to locate your car keys, but now you would have to try to reconnect the 6 cans, and not on the till, as it was giving out to you about not removing all the items.
14. The staff member gives you a plastic bag, but insists you scan it also and pay 15c for it. You try to explain that the whole idea was to avoid using a bag in the first place.
15. You go to the cashier next time, and have a good bitch with them about the machines. They agree whole-heartedly with you. You feel better.
2 Comments:
Drop the lot. Walk out and head to a real shop. Its the only way they will learn. Don't even bother to move your basket or any of the items.
The machines are set to assume that everyone is a shoplifter. Don't give them your money if they don't trust you.
I work on the self service and agree they can be absolute pain. system way to slow. but it can work depending on the I.Q. of a customer. they can be so stupid and should not use them especially old people. of 70 or 80. panic over nothing. if you want your shopping done for you then go to a proper checkout so your not wasting staff time when they need to help real common sense people.
if customers had choice of qty button they would not use it that why staff must do it to make sure typical idiots think they can pay for one can and not six. also 15c bags which or now 22c is a goverment levy and not tesco, dunnes stores etc, and so you should pay for it. you dont go into a shop ask for sweets that are 15c and demand you dont pay for it. if you didnt bring a bag with you that your problem not the staff. you want a bag you pay for it. i think shops are bit too soft for customers most complaints are worthless from people who have nothing better to do with their time. one more thing their are staff that are willing to help if you ask nicely without clicking your fingers. called manners. and maybe they say no cause they dont want to deal with rudeness and shouldnt have to. shop managers should have a sign saying abusive behaviour is not accepted by staff or customers. customer to be bared from shop.
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